Privacy Policy
Open & Informed (OAI) Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Post
13 Woodland Walk, ALDERSHOT, Hampshire, GU12 4FE, GB
Telephone
07973626374
We collect or use the following information to provide services:
- Names and contact details
- Addresses
We collect or use the following information for the operation of customer accounts:
- Names and contact details
- Addresses
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
We collect or use the following information to comply with legal requirements:
- Health and safety information
Our lawful bases for collecting or using personal information to provide services are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for the operation of customer accounts are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Contract
- Legal obligation
- People directly
- Unused personal information is retained for two years
- Professional or legal advisors
- Financial or fraud investigation authorities
- Relevant regulatory authorities
- External auditors or inspectors
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
28 May 2024